Shipment visibility and customer portal
A forwarder unified carrier, shipment, and document data into one platform with end-to-end visibility and a self-service portal.
- Status
- One place
- vs portals
- Exceptions
- Early
- before delivery
- Customers
- Self-serve
- portal
- Integration
- EDI + API
- carriers
Illustrative scenario · example figures
The challenge
Shipment status lived in carrier portals, email, and spreadsheets, so customers called for updates the team had to dig up, and exceptions surfaced too late.
What we built
We built a platform that consolidates carrier and shipment data over EDI and API, tracks every shipment end to end, and flags exceptions early, with a portal customers can self-serve.
- Carrier and shipment data unified over EDI and API.
- End-to-end tracking from supplier to door with exception flags.
- A customer portal for self-service status and documents.
Outcomes
- Shipment status in one place instead of several portals.
- Exceptions caught early instead of at delivery.
- Customers self-serve instead of calling for updates.
Where the data came from
Data is drawn from the systems the operation already runs on and delivered in the client’s own tenant.
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