Analytics · Freight Forwarders
On-time in-full performance analytics
A 3PL measured OTIF by lane, carrier, and customer to see where service was failing and why.
Microsoft FabricPower BIAzure SQLDAX measures
- OTIF
- +9 pts
- illustrative
- Definition
- Single
- agreed
- Miss cause
- Attributed
- per shipment
- Scope
- All lanes
- and customers
Illustrative scenario · example figures
The challenge
Customers measured OTIF their own way and the 3PL had no matching view, so service disputes came down to whose spreadsheet to believe.
What we built
We defined OTIF consistently over shipment and delivery data and built a model that attributes every miss to a cause, by lane, carrier, and customer.
- One OTIF definition applied across lanes and customers.
- Miss attribution by cause: late, short, or both.
- Carrier and lane performance ranked and trended.
Outcomes
- Service conversations run on one agreed number.
- The causes of failure are named instead of argued.
- Carriers and lanes are managed on evidence.
Where the data came from
TMSCarrier EDICustomer delivery requirementsWMS
Data is drawn from the systems the operation already runs on and delivered in the client’s own tenant.
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