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Analytics · Customs Brokers

Broker productivity and client SLA dashboard

A broker measured productivity per filer and SLA attainment per client to protect service as volume grew.

Microsoft FabricPower BIAzure Data FactoryRow-level security
SLA attainment
+11 pts
illustrative
Breach risk
Flagged
before due
Productivity
Per filer
and type
Clients covered
All
on SLA

Illustrative scenario · example figures

The challenge

Client service agreements set clearance and response targets, but attainment was only reviewed after a client complained, and workload across filers was uneven and unseen.

What we built

We built a productivity and SLA model that tracks entries per filer, response and clearance times against each client target, and breach risk before it happens.

  • Productivity by filer, team, and entry type.
  • SLA attainment per client with breach-risk alerts.
  • Workload balancing view across the clearance team.

Outcomes

  • SLA risk is seen before a breach, not after a complaint.
  • Workload is balanced on evidence instead of instinct.
  • Client reviews run on a shared, trusted scorecard.

Where the data came from

Broker filing systemClient SLA definitionsTime trackingACE / ABI

Data is drawn from the systems the operation already runs on and delivered in the client’s own tenant.

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